FAQ
WHERE IS THE HOVERGUITAR MANUFACTURED ?
This device is made in France, near Paris and shipped worldwide.
DO YOU SHIP WORLDWIDE?
Yes
HOW LONG DOES SHIPPING TAKE?
Please allow an order processing time of 2-3 days; we’ll send your tracking number within that time. Shipping takes 10 to 14 business days in most cases:
- France: 1 to 3 business day
- Europe: 5 to 8 business days
- United States: 7 to 14 business days
- Asia: 15 to 30 business days
- Mexico: 15 to 30 business days
- Colombia: 15 to 30 business days
- Other countries: Please send us a message via our contact page
HOW CAN I TRACK MY ORDER?
You will receive an email once your order ships that contains your tracking information. Simply click the link and instantly track your parcel.
WHAT ARE MY PAYMENT OPTIONS?
We accept payments by PayPal, Visa, Mastercard, and American Express.
HOW SECURE IS YOUR SITE?
Payments are processed using the Shopify payment gateway. Shopify Payment is certified to PCI Service Provider Level 1, the most stringent level of certification. We take security very seriously, all payments are verified by Shopify to prevent fraud.
CAN I AMEND MY ORDER?
We would be glad to accept amendments requested within 1 hour after your order as been placed. After 1 hour, amendment is no longer possible in most cases as we fulfill orders automatically. Please send us a message as soon as possible so that we can do our best.
CAN I RETURN AN ITEM?
You have 30 days from the delivery date of your order to request a return for your purchase. The items must have all their labels and be in perfect condition. You will be responsible for the return shipping cost. If the merchandise is damaged when received or defective within 30 days, we will happily provide a replacement.
WHERE WILL MY ORDER BE SHIPPED FROM?
Our products are made in France. In that context, we proudly ship directly from the manufacture to you in order to avoid unnecessary intermediaries such as mega warehouses, and reduce our carbon footprint.
Nevertheless, we use only premium shipping lines to ensure a safe and smooth delivery within 10 to 14 days in most cases.
I MADE A MISTAKE IN MY ADDRESS, WHAT SHOULD I DO?
If you made a mistake in your order, please get in touch with us as soon as possible. In most cases, we’ll be able to make the required change to your order before it ships.
If your order has already shipped to the wrong address, the only thing that can be done is to wait for the relevant Post company to return your order to us so that we can resend it to the correct address. In an event of loss or destruction of merchandise, we will not be responsible. Sustainable Tomorrow is not held liable for shipping errors where addresses were incorrectly or insufficiently inputted by customer.
DO YOU OFFER WHOLESALE PRICES?
Absolutely, we have quantity discounts. Please email us at hoverguitarcontact@gmail.com with your inquiry.
IS IT EASY TO INSTALL THE HOVERGUITAR DEVICE ?
Yes, the installation of the hoverguitar is very easy. On the instrument, it takes around 4 to 6 minutes to assemble the add-on . The installation on the wall is now easier with the version 3 and takes no more than 5 minutes. In total, the installation should not take you more than 10 minutes.
IS THE HOVERGUITAR DEVICE STRONG ENOUGH ?
The Hoverguitar has been studied to be very safe and robust. All the mechanical strength is done thanks to thick stainless steel parts. No risk of falling if the device is well linked on the wall with the appropriate screws and pins. In the kit, premium pins and screws are included. The set is compatible with most walls.
HOW THICK IS THE ADD-ON ON THE INSTRUMENT ?
The add-on has a thickness of 4mm and 3mm thickness is available for the pick(s)
DO I KEEP MY ORIGINAL NECK PLATE ?
Yes. The Hoverguitar device takes advantage of your existing neck plate. You can replace it or keep the original one.
CAN THE HOVERGUITAR DAMMAGE YOUR INSTRUMENT WHEN YOU INSTALL IT ?
The hoverguitar device take advantage of the existing configuration of the instrument. No additional holes needed. The longer screws provided in the kit have exactly the same diameter than the original neck screw. This preserves the total integrity of the instrument: So, the threaded holes on the neck are preserved and the paint and the varnish are preserved with the additional shield now included in version 3. If you remove the Hoverguitar add-on, the instrument comes back to his original status.
WHY ARE THE SCREWS FOR THE ADD-ON ON THE INSTRUMENT ARE "TORX" SCREWS ?
The screws of the hoverguitar device are 4mm longer than the original screws of the instrument. Torx is to avoid confusing between original screws and Hoverguitar screws. It is very important to put the Hoverguitar torx screws when the device is intalled on the instrument and put back the original screws when the Hoverguitar is removed.
CAN THE HOVERGUITAR RUST ON THE WALL AND/OR ON THE INSTRUMENT ?
Impossible. All parts on the instrument parts are in stainless steel. The flat hook on the wall is also in stainless steel.
CAN THE HOVERGUITAR DAMAGE THE VARNISH ON THE BBACK OF THE INSTRUMENT ?
The hoverguitar device has now a plate called “the shield” since version 3. This plate completly protects the paint and varnish of the instrument.
IS THERE ANY MAINTENANCE TO DO ?
No maintenance needed on the instrument. On the wall, it’s good to check from time to time that the device remains well sticked on the wall with just a little visual inspection. The black velvet skin on the hook can be damage by wear after some years of manipulation or by a involuntary shock , that’s why 1 additional velvet skin included in the kit. This velvet sticker is also available in spare part.
IS THERE ANY ADVICE FOR THE INSTALLATION ON STRATOCASTERS ?
On the particular case of the stratocaster, we advice to remove the tremolo cover on the back when the hoverguitar device is installed on it. Indeed, the manipulation could create some interference between the hoverguitar device and the top of tremolo cover that could make some little scratches on it. More generally, if the instrument has a tremolo cover, it is advisable to remove it whe the hoverguitar device is installed.